Differences

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--- rbz_services:ibc_agents:agents_directory [2025/04/02 04:36] – ↷ Page name changed from rbz_services:ibc_agents:ibc_agents_directory to rbz_services:ibc_agents:agents_directory admin
+++ rbz_services:ibc_agents:agents_directory [Unknown date] (current) – removed - external edit (Unknown date) 127.0.0.1
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-~~NOTOC~~
-<WRAP column 45%>
-===== Order and Delivering Management =====
-  * **Order Status and Tracking** - Handle order status enquiries, provide tracking information, estimate delivery times and give updates on delays or issues.\\
-  * **Returns, Exchanges and Refunds** - Manage customer requests for returns, exchanges and refunds, as well as guiding them through related policies and processes.\\
-  * **Order Modifications** - Provide support with modifying orders, including changes to delivery dates, order details and cancellations.\\
-  * **Delivery Management** - Facilitate customer and vendor enquiries related to delivery logistics, scheduling deliveries, addressing issues with lost/delayed deliveries and ensuring on-time fulfilment.\\
-  * **Inventory Management** - Address customer enquiries related to inventory levels, availability and product details.\\
-</WRAP>
-<WRAP column 45%>
-===== Product and Service Information =====
-  * **Product Availability and Specifications** - Address customer enquiries about product availability, specifications, features and more.\\
-  * **Pricing and Promotions** - Provide info on pricing, discounts and promotional offers. Agents can even answer questions about reseller pricing and any promotions while proactively encouraging sales.\\
-  * **Recommendations** - Offer product recommendations, provide comparisons and propose complementary products to ensure customers have the information they need to purchase. \\
-  * **Warranties and Maintenance** - Address questions about warranty coverage, repair services, service intervals, maintenance details and general product support.\\
-</WRAP>
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-<WRAP column 45%>
-===== Financial and Transactional Support =====
-  * **Billing and Payment Support** - Assist customers with billing, payment methods, invoice discrepancies and payment status issues.\\
-  * **Loan and Credit Services** - Address loan and credit enquiries, including loan status, credit card issues, interest rates, repayment options and current promotions.\\
-  * **Transaction Disputes and Fraud Management** - Resolve transaction disputes and billing errors, manage fraud-related concerns and reimburse customers for billing discrepancies.\\
-  * **Claims and Warranty** - Evaluate warranty claims, manage claim legitimacy, automate the verification of warranty validity and facilitate claim resolutions.\\
-</WRAP>
-<WRAP column 45%>
-===== Technical Support and Troubleshooting =====
-  * **Technical Troubleshooting** - Provide support for technical issues related to software and systems, such as log in problems, API errors or malfunctions.\\
-  * **Device Troubleshooting** - Resolve problems with product features, offer maintenance tips and address potential malfunction issues.\\
-  * **Service and Connectivity** - Respond to enquiries related to service disruptions, connectivity problems and network outages, while offering resolution steps and real-time updates. \\
-  * **Product Set-up** - Help with set-up, installation and configuration of products. Plus, agents can provide steps for first-time installations or system updates.\\
-</WRAP>
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-<WRAP column 45%>
-===== Knowledge Assistance =====
-  * **Automated Responses** - Automate responses to common queries, repetitive tasks like password resets and simple service requests to reduce manual workload.\\
-  * **Knowledge Management** - Provide customers and reps with quick access to knowledge articles, FAQs, training materials and relevant documentation for issue resolution and information.\\
-  * **Content Creation** - Create campaigns and content based on existing knowledge base, inputs and data from integrated systems.\\
-</WRAP>
-<WRAP column 45%>
-===== Account and Membership Management =====
-  * **Membership Enquiries** - Assist with renewals, pricing and cancellations, in addition to providing guidance on membership benefits.\\
-  * **Account Settings and Updates** - Support customers with account settings, log in issues, profile updates and more.\\
-  * **Account Access Issues** - Address password resets, username retrieval, two-factor authentication and more. \\
-</WRAP>
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-<WRAP column 45%>
-===== Scheduling and Appointment Management =====
-  * **Service and Maintenance** - Facilitate scheduling, rescheduling and cancellation of service appointments while optimising employee schedules.\\
-  * **Booking and Bookings** - Make, modify or cancel bookings across various services, like dining, hotel, travel and events.\\
-  * **Healthcare Appointments** - Assist with scheduling and cancelling medical appointments, procedure check-ins, reminders and confirmations with healthcare providers.\\
-  * **Sales Meetings** - Schedule meetings with financial advisors, sales reps or client consultations, along with automating follow-ups and ensuring resource availability. \\
-</WRAP>
-<WRAP column 45%>
-===== Escalation to Human Agents =====
-  * **Escalation Management** - Transition customer enquiries to human reps and direct conversations for sensitive assistance.\\
-  * **Sentiment Analysis** - Identify, address and escalate customer dissatisfaction based on sentiment analysis and keyword identification.\\
-  * **Safety Enquiries** - Quickly manage safety-related enquiries and escalate them to human reps. \\
-</WRAP>
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-<WRAP column 45%>
-===== Marketing =====
-  * **Lead Management & Qualification** - Qualifies incoming leads for prioritisation. Automates & guides onboarding processes. Identifies upsell opportunities during calls.\\
-  * **Sales Upselling** - Promotes upsell opportunities based on customer history and interaction. Assists in suggesting products and services tailored to customer needs.\\
-  * **Data Management** - Improve internal data by processing & syncing data from different systems, & handling data discrepancies. \\
-  * **Application Support** - Handling enquiries related to enrolment or application status and modification requests.
-</WRAP>