Differences

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--- rbz_services:ibc_worksheets:worksheet_directory [2025/04/02 12:22] – admin
+++ rbz_services:ibc_worksheets:worksheet_directory [Unknown date] (current) – removed - external edit (Unknown date) 127.0.0.1
@@ Line 1: / Line 1: @@
-~~NOTOC~~
-<WRAP column 45%>
-===== Order and Delivering Management =====
-  * **Order Status and Tracking** - Handle order status enquiries, provide tracking information, estimate delivery times and give updates on delays or issues.\\
-  * **Returns, Exchanges and Refunds** - Manage customer requests for returns, exchanges and refunds, as well as guiding them through related policies and processes.\\
-  * **Order Modifications** - Provide support with modifying orders, including changes to delivery dates, order details and cancellations.\\
-  * **Delivery Management** - Facilitate customer and vendor enquiries related to delivery logistics, scheduling deliveries, addressing issues with lost/delayed deliveries and ensuring on-time fulfilment.\\
-  * **Inventory Management** - Address customer enquiries related to inventory levels, availability and product details.\\
-</WRAP>
-<WRAP column 45%>
-===== Product and Service Information =====
-  * **Product Availability and Specifications** - Address customer enquiries about product availability, specifications, features and more.\\
-  * **Pricing and Promotions** - Provide info on pricing, discounts and promotional offers. Agents can even answer questions about reseller pricing and any promotions while proactively encouraging sales.\\
-  * **Recommendations** - Offer product recommendations, provide comparisons and propose complementary products to ensure customers have the information they need to purchase. \\
-  * **Warranties and Maintenance** - Address questions about warranty coverage, repair services, service intervals, maintenance details and general product support.\\
-</WRAP>
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