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IBC Agents Directory

Order Status and Tracking - Handle order status enquiries, provide tracking information, estimate delivery times and give updates on delays or issues.
Returns, Exchanges and Refunds - Manage customer requests for returns, exchanges and refunds, as well as guiding them through related policies and processes.
Order Modifications - Provide support with modifying orders, including changes to delivery dates, order details and cancellations.
Delivery Management - Facilitate customer and vendor enquiries related to delivery logistics, scheduling deliveries, addressing issues with lost/delayed deliveries and ensuring on-time fulfilment.
Inventory Management - Address customer enquiries related to inventory levels, availability and product details.