Resolution Bazaar

Order Status and Tracking - Handle order status enquiries, provide tracking information, estimate delivery times and give updates on delays or issues.

Returns, Exchanges and Refunds - Manage customer requests for returns, exchanges and refunds, as well as guiding them through related policies and processes.

Order Modifications - Provide support with modifying orders, including changes to delivery dates, order details and cancellations.

Delivery Management - Facilitate customer and vendor enquiries related to delivery logistics, scheduling deliveries, addressing issues with lost/delayed deliveries and ensuring on-time fulfilment.

Inventory Management - Address customer enquiries related to inventory levels, availability and product details.

Product Availability and Specifications - Address customer enquiries about product availability, specifications, features and more.

Pricing and Promotions - Provide info on pricing, discounts and promotional offers. Agents can even answer questions about reseller pricing and any promotions while proactively encouraging sales.

Recommendations - Offer product recommendations, provide comparisons and propose complementary products to ensure customers have the information they need to purchase.

Warranties and Maintenance - Address questions about warranty coverage, repair services, service intervals, maintenance details and general product support.

Billing and Payment Support - Assist customers with billing, payment methods, invoice discrepancies and payment status issues.

Loan and Credit Services - Address loan and credit enquiries, including loan status, credit card issues, interest rates, repayment options and current promotions.

Transaction Disputes and Fraud Management - Resolve transaction disputes and billing errors, manage fraud-related concerns and reimburse customers for billing discrepancies.

Claims and Warranty - Evaluate warranty claims, manage claim legitimacy, automate the verification of warranty validity and facilitate claim resolutions.

Technical Troubleshooting - Provide support for technical issues related to software and systems, such as log in problems, API errors or malfunctions.

Device Troubleshooting - Resolve problems with product features, offer maintenance tips and address potential malfunction issues.

Service and Connectivity - Respond to enquiries related to service disruptions, connectivity problems and network outages, while offering resolution steps and real-time updates.

Product Set-up - Help with set-up, installation and configuration of products. Plus, agents can provide steps for first-time installations or system updates.

Automated Responses - Automate responses to common queries, repetitive tasks like password resets and simple service requests to reduce manual workload.

Knowledge Management - Provide customers and reps with quick access to knowledge articles, FAQs, training materials and relevant documentation for issue resolution and information.

Content Creation - Create campaigns and content based on existing knowledge base, inputs and data from integrated systems.

Membership Enquiries - Assist with renewals, pricing and cancellations, in addition to providing guidance on membership benefits.

Account Settings and Updates - Support customers with account settings, log in issues, profile updates and more.

Account Access Issues - Address password resets, username retrieval, two-factor authentication and more.

Service and Maintenance - Facilitate scheduling, rescheduling and cancellation of service appointments while optimising employee schedules.

Booking and Bookings - Make, modify or cancel bookings across various services, like dining, hotel, travel and events.

Healthcare Appointments - Assist with scheduling and cancelling medical appointments, procedure check-ins, reminders and confirmations with healthcare providers.

Sales Meetings - Schedule meetings with financial advisors, sales reps or client consultations, along with automating follow-ups and ensuring resource availability.

Escalation Management - Transition customer enquiries to human reps and direct conversations for sensitive assistance.

Sentiment Analysis - Identify, address and escalate customer dissatisfaction based on sentiment analysis and keyword identification.

Safety Enquiries - Quickly manage safety-related enquiries and escalate them to human reps.

Lead Management & Qualification - Qualifies incoming leads for prioritisation. Automates & guides onboarding processes. Identifies upsell opportunities during calls.

Sales Upselling - Promotes upsell opportunities based on customer history and interaction. Assists in suggesting products and services tailored to customer needs.

Data Management - Improve internal data by processing & syncing data from different systems, & handling data discrepancies.

Application Support - Handling enquiries related to enrolment or application status and modification requests.