rbz_services:ibc_worksheets:worksheet_directory
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Order and Delivering Management
- Order Status and Tracking - Handle order status enquiries, provide tracking information, estimate delivery times and give updates on delays or issues.
- Returns, Exchanges and Refunds - Manage customer requests for returns, exchanges and refunds, as well as guiding them through related policies and processes.
- Order Modifications - Provide support with modifying orders, including changes to delivery dates, order details and cancellations.
- Delivery Management - Facilitate customer and vendor enquiries related to delivery logistics, scheduling deliveries, addressing issues with lost/delayed deliveries and ensuring on-time fulfilment.
- Inventory Management - Address customer enquiries related to inventory levels, availability and product details.
Product and Service Information
- Product Availability and Specifications - Address customer enquiries about product availability, specifications, features and more.
- Pricing and Promotions - Provide info on pricing, discounts and promotional offers. Agents can even answer questions about reseller pricing and any promotions while proactively encouraging sales.
- Recommendations - Offer product recommendations, provide comparisons and propose complementary products to ensure customers have the information they need to purchase.
- Warranties and Maintenance - Address questions about warranty coverage, repair services, service intervals, maintenance details and general product support.
rbz_services/ibc_worksheets/worksheet_directory.1743596563.txt.gz · Last modified: 2025/04/02 12:22 by admin