ICSI How ICSI IIP will keep record of grievances addressed?


There shall be a register of grievances stating details of grievances made and the resolutions/settlements arrived at with regard to those grievances. In case, grievance has not been resolved and the matter has been referred to Disciplinary Committee, register of grievances shall provide for status of the same and be updated regularly. The register of grievances may be maintained either in physical or electronic mode.

The Committee(s) shall review the working and efficiency of the grievance redressal mechanism at least once in every quarter. The grievance redressal mechanism contained in this Policy may be amended from time to time.

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