ICSI How long will it take to address to grievance?


An acknowledgement shall be sent by Grievance Redressal Offficer to the aggrieved within five (5) working days of the receipt of the grievance which shall contain:
  • Date of receipt of grievance;
  • Unique Redressal Grievance Number;
  • Name, Designation and Contact details of Grievance Redressal Officer.
The application will be scrutinized for completeness by Grievance Redressal Officer who may request for additional information or clarification(s) in this regard. The aggrieved and Professional Member or the ICSI IIP, as the case may be, shall submit the information and records sought by the Grievance Redressal Officer within fifteen (15) days thereof.

Once the grievance application is deemed to be complete, it will be submitted to the Committee(s) by Grievance Redressal Officer with the recommendations for consideration and further necessary action.The Committee(s) shall close the grievance within forty-five days of its receipt by recording the reasons thereof.

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