ICSI How will mediation be done for the grievances?

ResBazz

Administrator
In case the Committee(s) directs the parties to seek mediation as a means of redressal of grievance, Grievance Redressal Officer shall intimate the decision of Committee(s) to parties to resolve their grievance through mediation and ask the parties if they are willing to take part in the mediation process to try and resolve the grievance. Both parties will have a maximum of 7 (seven) days from the date of receipt of communication to decide whether or not to take part in the mediation process.

In case of mediation process initiated by the Committee(s), the Mediator shall ensure adherence to the timelines and rules for mediation as approved by the Committee(s) from time to time.

Where a grievance has been resolved, the mediator shall within 5 (five) days of resolution of grievance provide a report stating details and outcome of the mediation to the Grievance Redressal Officer to be placed before Committee(s) as well as the concerned parties.

Upon receipt of Report from mediator that grievance has been resolved, the Committee(s) shall close the grievance as resolved.

In case, a grievance has not been resolved, the mediator shall provide a report stating details of the case along with the reason as to why the case has not been resolved to the Grievance Redressal Officer to be placed before Committee(s) as well the concerned parties within 15 (fifteen) days from the end of the mediation proceedings.

Upon receipt of Report from mediator that grievance has not been resolved, the Committee(s) shall decide and dispose of the grievance by recording reasons thereof.
 

Create an account or login to comment

You must be a member in order to leave a comment

Create account

Create an account on our community. It's easy!

Log in

Already have an account? Log in here.

Top