The Committee(s), after examining the grievance, the observations of the Grievance Redressal Officer and the facts associated with it shall take a decision recording the reasons thereof and may:
- Dismiss the grievance if it comes to conclusion that the grievance is devoid of merit by recording its reasons briefly, or
- Refer the Secretariat of the agency, which shall authorise an officer (not below the post of Deputy Director) for such issuance of show cause notice, in such format as may be prescribed, at the last known address of the professional member updated in the records of ICSI IIP requiring the professional member, to, inter alia, submit a reply in his defence within 2 weeks of receipt of the show cause notice, along with supporting documents, if any falling which, the Disciplinary Committee shall proceed on the basis of material available on record.
- Refer the matter to the Disciplinary Committee, if deemed appropriate, or
- Direct the parties to seek mediation as a means of redressal of grievance. Both parties will have a maximum of 7 (seven) days from the date of receipt of communication to decide whether or not to take part in the mediation process.